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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

And that’s despite tremendous increases in the quality of products and services. But in this global, digital, outsourced, co-branded, make-incremental-revenue model type marketplace, I think it’s entirely fair to say that complaint handling is even more important than it ever has been. But we’ll keep trying. It goes both ways.