Serving as a Real Kitty: How to Give Authentic Customer Service

CSM Magazine

As we celebrate Customer Service Week, Chip Bell reflects on how we can bring more authenticity to the workplace all year round. Scripts, protocols, rules, and regulations often keep front-line service people in a less-than-authentic stance. I don’t care if my employees like me,” the swashbuckling ruler announces, “I just want them to respect me.” Customer Service Articles