Taylor Reach Group
MAY 11, 2021
The post Developing Mission, Vision and Guiding Principles in Call Centre Operations Will Improve Customer Service experience first appeared on The Taylor Reach Group Inc. While Guiding Principles can be developed in isolation (i.e.
CSM Magazine
SEPTEMBER 28, 2018
As we celebrate Customer Service Week, Chip Bell reflects on how we can bring more authenticity to the workplace all year round. Customers long to be served by “a real kitty.” Scripts, protocols, rules, and regulations often keep front-line service people in a less-than-authentic stance. We have a cat.
bold360 Blog
MARCH 16, 2020
One of the biggest challenges is delivering consistent and valuable customer experience (CX). Policies and procedures are changing from day to day and customer service teams are just trying to keep up with growing customer concerns around the virus.
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