Front-line service and Scripts - Customer Contact Central

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Front-line service

Scripts

Serving as a Real Kitty: How to Give Authentic Customer Service

CSM Magazine

SEPTEMBER 28, 2018

As we celebrate Customer Service Week, Chip Bell reflects on how we can bring more authenticity to the workplace all year round. Scripts, protocols, rules, and regulations often keep front-line service people in a less-than-authentic stance. What can you do to help surface and support the “real kitty” in all your associates – not just this Customer Service Week, but all year round? Customer Service Articles

Front-line service

Front-line service Scripts Coaching Employee engagement

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P The Center for Services Leadership provides leading edge research and education in the science of service. Carey Center for Service Leadership. I knew personally, I’ve gone through my own fits of rage from time to time with products or services. The cable companies were not in telephone service, were not in security, were not in wireless service.

Scripts

Scripts Automotive Wireless Finance

Webinars

The Future of Contact Centers: A New Paradigm for Superior Customer Experience

How Empathy, Creativity and Compassion Drive Results

Serving as a Real Kitty: How to Give Authentic Customer Service

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Webinars

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