Taylor Reach Group

MAY 11, 2021

When revenue is down or CSAT is lower than expected, heads turn to call centre operations leaders… and the pressure is on! Developing Guiding Principles that Align Company Mission, Vision & Strategy with Call Center Mission, Vision & Strategy. How can this gap be addressed?

Customer Service 145

Customer Service Front-line service Call Center Accountability 145

bold360 Blog

MARCH 16, 2020

The goal of these kits is to provide critical front-line service providers, including eligible healthcare providers, educational institutions, municipalities, and non-profit organizations as well as any current LogMeIn customer with free, organization-wide use of many LogMeIn products for 3 months.

Customer Experience 59

Customer Experience Front-line service Self service Contact Center 59

Connecting the Dots

APRIL 21, 2017

When people call a call center, what they are really looking for is a relationship. I talked to so many new MBAs that are put in charge of the call centers put in charge of customer satisfaction or customer experience officers who will look at the study, and they don’t really know what to do with it.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48