CSM Magazine

OCTOBER 12, 2022

With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. Chatbots are particularly well-suited for customer service because they can handle large volumes of inquiries without getting overwhelmed. Personalization. Self-Service. Augmented Reality (AR).

Technology 52

Technology Customer Experience Journey mapping Chatbots 52

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. Before ViiBE, I worked as a Telecom business engineer for the Orange Business Service account in Paris.

virtual call center 52

virtual call center Technical Support Engineering Self service 52

CSM Magazine

SEPTEMBER 10, 2018

It’s the way they use the customer service metrics to their advantage. They use them to create personalized wow experiences for every customer. This lets the agent give the first response quickly. Research says: Extensive automation by helpdesk reduces the resolution rate by a minimum of three times.

Omni-channel support 40

Omni-channel support Metrics Customer Service Transportation 40