First call resolution Interactive Voice Response Sales Telemarketing 
Hodusoft
NOVEMBER 27, 2022
Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?
JustCall
MAY 26, 2022
In addition, these contact centers are known for handling customer service along with managing other activities such as telemarketing, debt, and billing services. Contact centers are installed with attributes crafted to distribute call effectively so as to increase the number of fielded calls while keeping customer experience to the maximum.
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Select VoiceCom Blog
JULY 11, 2022
Inbound sales Inbound call centre agents aren’t only there to help existing customers. Outbound calls are when call centre agents reach out to potential customers or clients through what is known as “cold calling.” Here are five different types of outbound calls you should be aware of.
Hodusoft
NOVEMBER 29, 2022
Read Also: Boost Your Sales with Telemarketing Software Boosts agent productivity Agent dashboard allows agents to get visibility of their own and their team members. Autodialers help in improving call connect rate and enhancing outbound marketing ROI. One of the best call routing strategies is skill-based routing.
Dialer 360
JULY 27, 2022
Call center campaigns can be very effective in generating sales or leads. Call center agents can segment their calls according to different criteria such as customer type, goal, region, etc. However, this contributes to better customer service and optimize sales. Let’s elaborate on both types of campaigns: 1.
aircall
MAY 14, 2021
Using a predictive dialer or an auto dialer in place of manually dialing calls is like the difference between walking to work or taking a high-speed commuter train. Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. Predictive dialers are efficient tools for sales and support.
SharpenCX
MAY 10, 2022
Facilitate Faster Call Resolutions. Using automated processes such as conversational AI or interactive voice response enables people to quickly resolve their simple requests without waiting in a queue or for agent intervention. And your agents spend their valuable time addressing more complex challenges.
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