JustCall

APRIL 4, 2023

One of the most important aspects of this is an inbound call center, where customers reach out for information, support, or to make a purchase. However, a call center is only as effective as its sales techniques and training. So, let’s dive in and learn how to turn every call into a successful sale!

Call Center 52

Call Center Sales Inbound sales Upselling 52

Dialer 360

JULY 27, 2022

Call center campaigns can be very effective in generating sales or leads. Call center agents can segment their calls according to different criteria such as customer type, goal, region, etc. Arrange to call activities and improve success rate with the help of a call center campaign.

Call Center 40

Call Center Interactive Voice Response call center software Inbound sales 40

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

OctopusTech

SEPTEMBER 9, 2023

It helps them to focus on sales, marketing, product and service development, and other business operations. Call center outsourcing holds numerous advantages that make it attractive for various companies to invest their budget in this sector for long-term success.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Global Response

DECEMBER 21, 2022

This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Talkdesk

MAY 17, 2016

As one of the most popular communication platforms in the market, Slack has revolutionized the way teams interact with one another. Increase first call resolution. This makes it easy to keep teams outside your call center informed of important call center events. Introducing: Talkdesk for Slack.

Coaching 40

Coaching Call Center Inbound sales First call resolution 40

OctopusTech

MARCH 11, 2022

Operators also transfer calls to appropriate departments when needed or provide users useful online links for further information. In this case, the sales operator must be talented and should have good convincing skills so that they don’t miss any single opportunity. What do you mean by Outbound Call Center Services?

Call Center 62

Call Center Inbound sales Technical Support Upselling 62