TLC Associates

MARCH 3, 2020

Imagine an enrollee of a healthcare insurance provider calls the company’s contact center to discuss a service issue. Healthcare consumers are evolving before our eyes. Where patients formerly wanted answers, today they want a higher level of care in their relationship with their healthcare insurance provider.

Healthcare 65

Healthcare First call resolution Coaching Government 65

Global Response

FEBRUARY 26, 2024

Let’s explore the ins and outs of medical call centers, how they can benefit your practice, and offer some tips for success. Understanding medical call center services First, what distinguishes a medical call center from a general call center?

Best practices 62

Best practices Call Center Healthcare Education 62

Dialer 360

OCTOBER 7, 2022

They are responsible for answering phone calls and providing an immediate solution. The problem with current call center performance in the healthcare industry. The healthcare industry is under massive pressure to improve sales and call center performance. Boost the efficiency of call handling.

Scripts 34

Scripts Call Center Healthcare Sales 34

Dialer 360

MARCH 22, 2023

Medicare campaigns are run by insurance companies or healthcare organizations that offer Medicare insurance plans. This might include information about deductibles, premiums, and out-of-pocket costs, as well as details about the coverage provided for doctor visits, hospital stays, prescription drugs, and other healthcare services.

Call Center 26

Call Center Sales Healthcare Government 26

Calltools

AUGUST 19, 2020

Your best defense from being unfairly blocked is to monitor your call numbers and register a complaint with the FCC if you are being wrongly targeted. First Call Resolution You cannot overemphasize the importance of first call resolution.

Benchmark 52

Benchmark Call Center Abandon rate Interactive Voice Response 52

Talkdesk

APRIL 14, 2020

The healthcare sector, government sector and e-commerce business owners are seeing a spike in their inbound calls, but contact centers are traditionally staffed with dozens to thousands of agents working in the office. Put simply, contact centers are perfect petri dishes for healthcare crises.

Contact Center 81

Contact Center Virtual Agent Chatbots Healthcare 81

Callminer

JULY 23, 2019

One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better. Make sure to listen to calls. It’s when medical administrators and technicians serve the physicians in healthcare. (It’s Yet some advisors will hold the line instead of hanging up. (It’s

Best practices 140

Best practices Feedback Call Center Coaching 140