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[White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience

VocalCom

The post [White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience appeared first on Vocalcom Blog.

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Call Center vs. Contact Center: What’s the Difference?

Callminer

For additional information on improving the customer experience through analytics, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics. Contact Centers Leverage Self-Service. Call Centers Are Traditional.

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How AI will change the face of customer experience

VocalCom

Gartner reveals that 91% of organizations are planning to deploy AI within the next three years and that by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. AI to enhance human relationships.

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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

The business value won’t be based on simply being a standalone channel – rather, it must integrate with other channels so agents can truly provide a multichannel experience. White Paper: CX Trends You Need to Watch in 2018. Learn more about Shai and Fonolo here and here. What’s Inside: Be Agile with Your CX Offerings.

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Cloud, the ‘New Normal’ for business continuity and performance

VocalCom

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. As a brand’s reputation remains its more valuable asset, Cloud contact center platforms will become a key differentiator for the organizations that want to handle any changes in the market and adapt seamlessly, at record speeds.

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The New Super-Agent

VocalCom

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. This is a double-edged sword: at the same time, nearly one in five report having their emotional state shift because of poor agent behavior, the CallMiner survey revealed. Want to know more about the evolution of contact centers ?

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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. Want to know more about the evolution of contact centers ?