JustCall
MAY 14, 2024
Forecast customer demand Looking at historical data for how many calls you receive, when you receive them, and the team’s average handling time can help you plan staffing better. If demand is seasonal, consider investing in part-time resources and giving agents a WFH option (of course, you’ll need a virtual call center setup for this).
Nicereply
NOVEMBER 16, 2022
Feedback tools to collect CSAT, NPS, and CES data. As a manager, you know how important customer feedback is to take your product in the right direction. Collecting as much feedback as possible is vital, and one of the best way to do this is to give the customer constant opportunities to provide input. Example: Nicereply.
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Nicereply
JANUARY 9, 2023
Alternatively, you can improve the customer experience by building a robust FAQ page/knowledge base. 70% of customers prefer to answer their questions without help, so your knowledge base should contain answers to at least the most frequently asked questions. Collect Valuable Customer Feedback.
ViiBE Blog
MAY 13, 2021
Other contact centers are now implementing AI chatbots to handle initial contact with customers, passing the conversation to a human customer agent when necessary. Virtual Call Center. ViiBE integrates easily into your pre-existing call center technology. Customer Service Management Tools.
ViiBE Blog
APRIL 26, 2021
Teach your agents to communicate with empathy and receive customer feedback and criticism while remaining professional and detached. Implement a centralized knowledge base. By organizing these resources into centralized knowledge bases, your agents can access the latest information in real time.
Babelforce
JULY 8, 2021
If you don’t, you’re either setting up a virtual call center or adding the cost of new office space to your outgoings. Luckily, there is another option: using a BPO call center. If you choose this route, you’ll outsource all or part of your contact center operations to a third party. Sales calls.
ViiBE Blog
MAY 4, 2021
Measuring FCR can be done manually or by call center software such as ViiBE. ViiBE makes tracking FCR and other call center metrics in real-time easier than ever. You can manage ViiBE’s virtual call center remotely from anywhere in the world using the built-in KPI trackers that measure FCR in real-time.
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