Taylor Reach Group

JUNE 9, 2020

While work-at-home strategies have their upsides, US contact centers struggle with providing uninterrupted, “quality” services in the face of longer wait times, stressed workers, and the occasional background noise from pets and children. It’s time to take a deeper dive into the word of virtual agents.

Virtual Agent 129

Virtual Agent Contact Center outsourcing Government 129

aircall

JANUARY 7, 2022

With a CTI, you can instantly turn your computer into a virtual call center. Pop-up notifications ensure that your sales agents or customer service representatives are aware when they receive a call or when a call is transferred to them. Increase your productivity with a call center dialer.

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

JustCall

APRIL 12, 2023

One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud.

virtual call center 52

virtual call center call center solutions Call Center call center software 52