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Gamification in the Workplace: More Than Just a Contest

Playvox

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?

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Why Sweaty Betty Doesn’t Sweat Quality Management

Playvox

A Quality Management Solution with Muscle. It became clear that the company’s old quality management tool simply couldn’t keep pace with the company’s evolving business needs. Sweaty Betty turned to Playvox to quickly implement, launch, and scale its contact center quality management software.

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The Power of Recognition: How to Motivate Agents Authentically

Playvox

Intrinsic vs. Extrinsic Motivators Intrinsic motivators come from within the individual, such as personal satisfaction, a sense of achievement, and the enjoyment of the work itself. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

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Leader’s Guide to Call Center Retention

COPC

By guiding them through a personalized experience, you can better engage them and set them up for success. Are we providing insights into attrition rates and qualitative and quantitative feedback on recruitment quality and class pass rates? Are we getting feedback in this area to inform recruiting and training?

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction.

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Call Center Quality Assurance: 8 Common Challenges and How to Overcome Them

Balto

Understanding Call Quality Assurance (QA) Call center QA reviews play a crucial role in evaluating the effectiveness of quality assurance programs. Regular reviews ensure that quality benchmarks are being met and provide valuable feedback for continuous improvement in customer interactions.

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Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence

CSM Magazine

Two of the top wishes that agents identified in Calabrio’s survey are more frequent training and more personalized development. Calabrio Performance Coaching is designed to provide contact centre managers the insight to deliver on both of these to their agents, leveraging information they already have in Calabrio Quality Management. “As