Lumoa

FEBRUARY 21, 2023

Primary Areas That Define the Impact of a VoC Program Sian Kerr shared the three key areas to consider when assessing the impact of a VoC or CX program: How Each Team Uses the Results Look at how individual teams can use the insights and feedback they get from customers. According to Kerr, the tactical side of things comes first.

Gamification 83

Gamification Journey mapping Feedback Metrics 83

ChurnZero

APRIL 8, 2020

Gather and prioritize product feedback all in one place. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance. Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

ProProfs Blog

SEPTEMBER 17, 2021

Make Use of Employee Journey Mapping. Hence, create an employee journey map to improve employee experience on an ongoing basis. Benefit surveys are a great way to collect feedback from your employees. Take Action on Employee Feedback. But are you taking timely action on the feedback?

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

DMG Consulting

APRIL 16, 2019

of capturing feedback from customers. Interaction analytics has become an increasingly important source of data for customer journey mapping because it provides a multidimensional view of the customer experience. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

SmartKarrot

JANUARY 27, 2022

Gamification. Perform customer journey mapping. Create customer journey maps by aligning interactions with customer types. You can see where customers are at their customer journey stage and then create content or customer education tools to meet their needs.

Education 19

Education Journey mapping SaaS B2B 19

RapportBoost

DECEMBER 10, 2018

From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. And when you get meaningful feedback, you have the responsibility and privilege to be the recipical for that. Tony: Absolutely. Tony: Wonderful.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40