Totango

AUGUST 8, 2021

Data on the frequency and duration of logins, feature access, license utilization, support tickets, NPS results, and other metrics strongly associated with the experience of value will reveal how the customer is currently experiencing your product. Offer Relevant Communications. Proactively Provide Value.

SaaS 118

SaaS Best practices Metrics Enterprise 118

Totango

SEPTEMBER 22, 2020

Data on the frequency and duration of logins, feature access, license utilization, support tickets, NPS results, and other metrics strongly associated with the experience of value will reveal how the customer is currently experiencing your product. Proactively Provide Value.

Best practices 95

Best practices Metrics Enterprise Personalization 95

JivoChat

DECEMBER 2, 2021

It’s not about the revenue that triggers the need, it’s about the extra support and unique features that are worth your investment! If you’re wondering whether the additional cost is worth it or not, let’s have a look at some key features of Shopify Plus: . Google Tag Manager is a newly added feature only for Shopify Plus.

Abandon rate 52

Abandon rate APIs Sales Enterprise 52

Totango

SEPTEMBER 15, 2020

No matter what stakeholder engagement plan you use, connect with your customers only when you have value to add, such as something relevant to share, a milestone to celebrate, or a new feature, training, or update that will improve the customer’s experience of your product. Track and Analyze Your Engagements.

Best practices 69

Best practices Personalization Customer retention Enterprise 69

CSM Magazine

MAY 2, 2019

Self-service provides opportunities to deliver top-notch experiences throughout the customer journey: from research and onboarding through troubleshooting and repairs to feature optimization and referrals. Mathseeds features a kid-friendly help center that’s engaging and informative for all ages. Duet Display.

Customer Experience 91

Customer Experience Management Self service Interactive Voice Response 91

Inbenta

MARCH 15, 2021

It offers features that enable users to prioritize requests, automate workflow and the assignment of tasks, and monitor the progress of requests as they make their journey through the support procedure. Any systems that you have with a restricted access feature should be carefully governed. Conclusion.

Customer Support 81

Customer Support Management Chatbots voip 81

ChurnZero

JULY 24, 2023

Here’s a list of ChurnZero’s major product releases in Q2 of 2023. Sharpen your customer engagement with customizable templates The Launchpad is a library of pre-built, customizable templates that ChurnZero users can grab and use to build processes throughout the post-sales customer journey. Schedule your demo today.

Metrics 52

Metrics Wait times Best practices Accountability 52