Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. What Makes a Good Customer Success Manager? Relationship management.

Management 90

Management Upselling Coaching Best practices 90

JustCall

APRIL 4, 2023

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. Upselling and Cross-selling Both these techniques are extremely effective in increasing sales revenue.

Call Center 52

Call Center Sales Inbound sales Upselling 52

Nicereply

NOVEMBER 13, 2023

These skills help reps guide customers towards better solutions as well as help achieve business objectives, such as upselling or cross-selling for better revenue and profitability. Time management Effective time management is crucial for all professionals.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

Andrew Mcfarland

SEPTEMBER 23, 2022

They may also upsell existing customers. A business development manager is a visionary who makes things happen. Darren Dallas, the Wizard of Possibility, is an example of a business development manager. The sales development rep has many leads to follow up on, so they must have good time management and organizational skills.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

SmartKarrot

FEBRUARY 2, 2022

There’s been investment in the last year towards putting in place the right sort of practice around processes and measurement of not just executing deliverables but actually how the performance of the CSM ties into the whole talent management system.”. Like what you are reading? Sign up for our newsletter. contact-form-7].

Upselling 19

Upselling Best practices Sales Accountability 19