Babelforce

JUNE 3, 2021

There are a lot of benefits to upselling. Upselling is great. That’s not always easy – but we’re going to look at 7 tried and true techniques that will make your upselling as effective and as sustainable as possible. In this post: What is upselling? First, what is upselling? Upselling isn’t always done well.

Upselling 52

Upselling Interactive Voice Response Outbound sales Contact Center 52

Global Response

DECEMBER 21, 2022

For example, you might measure first call resolution rate, average hold time and average handle time, while also measuring how satisfactorily the agent resolved the call, how empathetic or understanding the agent was of the customer’s problems, the overall quality of the information or solution provided, and so on.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Babelforce

AUGUST 20, 2020

NLU can also have uses in outbound calling, such as: Training agents in better processes/approaches Highlighting upselling/cross selling opportunities Automating data entry. Anything you can do to shorten that timeframe is immensely beneficial, so highlighting established upselling opportunities is a no-brainer.

Call Center 52

Call Center Interactive Voice Response APIs Upselling 52

Global Response

FEBRUARY 13, 2022

Customer service is one of the main goals of an inbound call center, and may take the form of updating account details, initiating returns, listening to (and solving for) customer concerns or feedback, or answering other questions or concerns from current customers. What's the purpose of inbound vs. outbound call centers?

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

OctopusTech

SEPTEMBER 9, 2023

For example – Some of the industries that are benefited from using call center services include – Accounting IT and Communication Marketing Manufacturing Tour and travel Banking, Insurance, and Finance Why Companies Should Invest in Call Center Outsourcing? In addition to this, they are also trained in upselling techniques.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

MARCH 9, 2023

It also well provides them with feedback on how they can get better. Rather than having simple, dull discussions about the services and products, they can harness the power of conversation to ramp up sales. It helps your sales agents be proactive and engaged in sales conversations without the burden of taking notes in the background.

Coaching 52

Coaching Sales Chatbots Analytics 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback.

Analytics 93

Analytics Government APIs Metrics 93