Totango

APRIL 16, 2019

Once you learn how to increase product adoption rates, customers often become brand evangelists who tell their friends, family and social media contacts about your product. Spark can enhance your efforts to boost product adoption by gathering key data, alerting you of meaningful events, and sending automated communication.

Enterprise 74

Enterprise SaaS Social media contact Education 74

Avaya

APRIL 9, 2019

And the mobile, social, always-on nature of esports makes it a growing global phenomenon. FanVest , an event and community platform for the business side of sports is hosting its annual summit, The Business of Sports & Esports , in Oakland on April 10, 2019.

Entertainment 51

Entertainment Social media contact Contact Center Technology 51

Callminer

AUGUST 6, 2019

SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Contact center software vendors are increasingly offering modules that allow agents to manage interactions via social media sites such as Twitter and Facebook.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

DMG Consulting

JULY 16, 2019

This includes branch/retail, back-office, website, social media, contact center (interactive voice response (IVR), intelligent virtual agent (IVA), web self-service, live agent, phone, email, chat, short message service (SMS), video, etc.)

Journey mapping 67

Journey mapping Analytics Interactive Voice Response Social media contact 67