Bill Quiseng

JANUARY 16, 2017

During the application of the service, the technician receives a personal phone call, then stands around and has a cigarette before continuing the job. Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area.

Entertainment 100

Entertainment Banking Quality management Consulting 100

Playvox

JANUARY 13, 2022

Workers are gaining strength in the workplace, driven by social changes, labor shortages, and a shift in personal priorities. They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. 2022 just might be The Year of the Contact Center Employee.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Here’s What’s New.

Contact Center 118

Contact Center contact center solutions Analytics Entertainment 118

Spearline

APRIL 7, 2020

Be mindful that the whole family sharing a single Wi-Fi network should also expect delays, all signing in at once to operate or firing up TVs and tablets to keep connected and entertained. Latency, or more famously known as ‘lag’, is the time delay from when you speak to when the other person hears your voice.

voip 90

voip Entertainment Quality management Technology 90

NICE inContact

OCTOBER 23, 2018

SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages. It was losing calls and could not manage fluctuations in call volume. With the right tools, agent performance has been fine-tuned, too.

Entertainment 49

Entertainment Contact Center Quality management Surveys 49

Netomi

JANUARY 5, 2022

Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98