Cisco - Contact Center
AUGUST 18, 2020
This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Here’s What’s New.
Spearline
APRIL 7, 2020
Be mindful that the whole family sharing a single Wi-Fi network should also expect delays, all signing in at once to operate or firing up TVs and tablets to keep connected and entertained. Latency is a major annoyance that can interrupt important conversations and cause irritation between callers.
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NICE inContact
OCTOBER 23, 2018
SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages. It was losing calls and could not manage fluctuations in call volume.
Bill Quiseng
JANUARY 16, 2017
Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area. Just about everything is carefully planned, managed and orchestrated to ensure a positive guest experience.
Playvox
JANUARY 13, 2022
They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules. Getting Technology Right.
DMG Consulting
JANUARY 29, 2021
Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . The fifth-place investment priority, analytics-enabled quality management (AQM), was cited in 27.2% of the responses. of the responses.
AWS Machine Learning
APRIL 30, 2024
This can make it challenging to scale quality management within the contact center. This feature improves efficiency and empowers enterprises to scale their quality management efforts, enabling them to deliver exceptional customer experiences.
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