Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Here’s What’s New.

Contact Center 120

Contact Center contact center solutions Analytics Entertainment 120

Playvox

JANUARY 13, 2022

Workers are gaining strength in the workplace, driven by social changes, labor shortages, and a shift in personal priorities. They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. 2022 just might be The Year of the Contact Center Employee.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98