CSM Magazine

JANUARY 2, 2024

Data points to consider include gambling preferences, spending patterns, frequency of visits, preferred games, and feedback. Feedback Analysis for Continuous Improvement Customer feedback is a valuable source of information for improvement.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

Fonolo

OCTOBER 10, 2018

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. Turn your attention to these great examples of how the world’s biggest brands are putting their customers first and seeing massive customer growth as a result.

Customer Service 104

Customer Service Call Center Entertainment Morale 104

AWS Machine Learning

JANUARY 26, 2024

Lastly, we connect these together with an example LLM workload to describe an approach towards architecting with defense-in-depth security across trust boundaries. Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework.

Best practices 126

Best practices Government Engineering Accountability 126

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Agents can also send feedback directly to script authors to further improve processes. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

MARCH 9, 2023

Don’t Just Gather Customer Feedback: Deliver Results One of the key mistakes businesses make when garnering customer feedback is not to deliver on it. While engaging in a survey or feedback form, there is only one thought in the customers’ heads: “Would I see any improvement in services if I give this feedback?”

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40