2022: The Year Dedicated to Improving the Customer Experience
DMG Consulting
MARCH 11, 2022
This includes: improving customer-facing self-service capabilities (52.9%), improving productivity (49.6%), reducing operating costs (47.9%), starting/continuing the contact center’s digital transformation and improving employee engagement, which tied for 39.8%, improving agent-facing self-service automation (36.6%), and more.
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