Call Center Weekly
NOVEMBER 8, 2017
He is known for bringing a unique energy to the table that engages employees and takes teams to the next level. From authoring and leading a client success program, to journey mapping, to gamification, to managing a complex contact center, Nate is the guy to do it right and produce results.
ProProfs Blog
SEPTEMBER 17, 2021
When employees are satisfied with their work challenges, perks, benefits, etc., they seldom think about shifting their company, reducing the employee turnover rate. Improve Employee Engagement Level: Your happy employees are also highly engaged in their workplace. 31 Ways to Improve Employee Experience.
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Lumoa
FEBRUARY 9, 2023
Employee Engagement: Employees are aligned with the goals of the organization. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Most of customer journey maps focus solely on customers.
RapportBoost
DECEMBER 10, 2018
From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. I think it might be interesting to me, talking about employee engagement a little bit. Tony: Absolutely. Any other memorable keystone?
ClearAction
NOVEMBER 21, 2015
Customer experience journey maps have been instrumental in showing work groups the need for collaboration. Studying the customer life cycle from the customer's viewpoint is eye-opening, especially when the research covers the end-to-end journey / cycle. Yet these are truths. What erodes trust? Incongruence with expectations.
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