Education industry standards Personalization Strategic Value 
COPC
SEPTEMBER 9, 2019
the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. We want to focus on the value of customers, boost their service experience and provide safe, easy and transparent services to consumers, small businesses and micro businesses.
COPC
SEPTEMBER 3, 2019
re-establishment of industry standards.”. Rather than just using the traditional assisted channels (such as person-to-person contact centres), Chinese consumers are willing to search for resolution via unassisted channels. Second, the service industry has traditionally been very labor-intensive.
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