industry standards, Personalization and Strategic Value

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industry standards

Personalization

Strategic Value

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

SEPTEMBER 9, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. First, customers are now more and more self-aware and demanding, which means that standard, commoditized products and services are no longer sufficient. “… the technology revolution (e.g.,

industry standards

industry standards Self service Strategic Value Finance

Client Interview Series: Ding Yi at Ant Financial

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. Rather than just using the traditional assisted channels (such as person-to-person contact centres), Chinese consumers are willing to search for resolution via unassisted channels. Second, the service industry has traditionally been very labor-intensive.

industry standards

industry standards Enterprise Technology Self service

Customer Contact Central

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

Client Interview Series: Ding Yi at Ant Financial

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