JivoChat
NOVEMBER 13, 2022
Do you know what is Interactive Voice Response? Also known as IVR, this can be the solution to help optimize customer service via calls. It allows you to automate recorded answers when a customer calls the company. Probably, you have already experienced calling a call center and waiting for several minutes until getting to talk to someone to solve a problem.
Anexa BPO
NOVEMBER 13, 2022
As the world continues to navigate the challenges brought on by the COVID-19 pandemic, it is clear that the way we think about work has undergone a significant shift. A recent study conducted by Microsoft and published in Latin America highlights some key trends that have emerged in response to the pandemic. One major trend is that employees are prioritizing their health and well-being above work.
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Genroe
NOVEMBER 13, 2022
Using Double Barrelled Questions are a common mistake among survey designers and this post outlines what they are, how to identify them and how to fix them. The post Double Barrelled Questions: How to Identify & Fix Them in Surveys appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.
Knowmax
NOVEMBER 13, 2022
The post 7 Ways How Knowledge Management Improves Call Center Productivity appeared first on Knowmax.
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Comm100
NOVEMBER 13, 2022
A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Fast forward to 2025 and it’s predicted to be worth over $580 million. The reason for this growth – over 200% in 5 years – is relatively simple. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization.
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. While offering just phone or email support was once accepted, consumers today expect far more. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.
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