JivoChat

MAY 21, 2023

Instagram offers business owners and influencers an unmatched opportunity to grow their brands and build their communities. But posting high-quality content alone isn’t enough to heighten your online presence. You need people to engage with your posts, or your efforts might quickly fall through the cracks. While there’re many strategies to scale your Instagram marketing efforts, it’s impossible to put them to work without first understanding Instagram’s engagement rate.

Metrics 75

Metrics Accountability Marketing Personalization 75

Tethr

MAY 21, 2023

Looking for a contact center reporting and analytics tool? We break down the solutions available for all different kinds of reporting needs.

Contact Center 62

Contact Center Analytics 62

JivoChat

MAY 21, 2023

Google business profile is a business listing service provided by Google for businesses with physical locations or businesses that require physical contact with customers. The purpose is to allow you to share basic information about your business to help customers find you easily. The information that can be added to a Google business profile includes your location, opening hours, website and contact information, business description, services, product category, and pictures of your business.

Chatbots 75

Chatbots Engineering Customer Support Customer Experience 75

Tethr

MAY 21, 2023

A short call isn't everything. Learn how to evaluate call center agent performance using the metrics that really matter in this quick guide.

Call Center 62

Call Center Metrics 62

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JUST RELEASED! The Northridge Group’s State of CX 2023 Part II research report reveals that nearly half of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. So why do more than ⅓ of business leaders want contact center associates back in the office?

contact center associations

Creative Virtual

MAY 21, 2023

By Chris Ezekiel, Founder & CEO In 2003, motivated by a vision of a time when “conversations powered by computers would transform the world”, I founded Creative Virtual. Over these past 20 years we have constantly been at the forefront of developing innovative conversational AI solutions that address real business issues and deliver real business value.

Enterprise 52

Enterprise Engineering Technology Personalization 52

Tethr

MAY 21, 2023

July passed us by quickly, and with it came the last five episodes of our twelve-part podcast series, Customer Effort: Through an AI Lens.

Customer effort 62

Customer effort 62

Tethr

MAY 21, 2023

Tethr, the leading AI-powered conversation intelligence platform, has announced a $15 million funding round led by IAG Capital Partners.

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Tethr

MAY 21, 2023

We break down the four flavors of customer loyalty and work to identify the most direct cause of customer loyalty in each situation.

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Tethr

MAY 21, 2023

Check out the latest Tethr updates for September 2021, including reporting enhancements, organization upgrades, new tools, and more.

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Attention government agencies and BPO partners! CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Plus, we are a Minority Owned Business (MBE). With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.

Government

Tethr

MAY 21, 2023

In the Tethr product updates for August 2021, we get new sections, brighter colors, more graphing options, custom bins, and more.

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Tethr

MAY 21, 2023

Let’s talk about a few ways to get the most out of your VoC data with some of our favorite voice of the customer best practices.

Best practices 62

Best practices 62

Tethr

MAY 21, 2023

We take a look at customer service vs customer experience, and determine what the differences are between the two concepts.

Customer Experience 62

Customer Experience Customer Service 62

Tethr

MAY 21, 2023

Today, you'll learn how a powerful strategy for benchmarking customer effort can instantly improve the customer experience.

Customer effort 62

Customer effort Benchmark Customer Experience 62

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Contact center leaders are skilled at balancing competing day-to-day priorities. They help others make informed business decisions, all while working to keep agents and customers engaged in positive experiences. Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes.

Contact Center

Tethr

MAY 21, 2023

Need to meet an end-of-year sales quota? Check out these no-fail tips for closing sales quickly and efficiently.

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Sales 62