Sun.May 21, 2023

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How to Optimize Google My Business to Get More Customers

JivoChat

Google business profile is a business listing service provided by Google for businesses with physical locations or businesses that require physical contact with customers. The purpose is to allow you to share basic information about your business to help customers find you easily. The information that can be added to a Google business profile includes your location, opening hours, website and contact information, business description, services, product category, and pictures of your business.

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Contact center reporting and analytics: The best tools available – Tethr

Tethr

Looking for a contact center reporting and analytics tool? We break down the solutions available for all different kinds of reporting needs.

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Talking Conversational AI

Creative Virtual

By Chris Ezekiel, Founder & CEO In 2003, motivated by a vision of a time when “conversations powered by computers would transform the world”, I founded Creative Virtual. Over these past 20 years we have constantly been at the forefront of developing innovative conversational AI solutions that address real business issues and deliver real business value.

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How to evaluate call center agent performance – Tethr

Tethr

A short call isn't everything. Learn how to evaluate call center agent performance using the metrics that really matter in this quick guide.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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How to Increase Engagement Rate on Instagram?

JivoChat

Instagram offers business owners and influencers an unmatched opportunity to grow their brands and build their communities. But posting high-quality content alone isn’t enough to heighten your online presence. You need people to engage with your posts, or your efforts might quickly fall through the cracks. While there’re many strategies to scale your Instagram marketing efforts, it’s impossible to put them to work without first understanding Instagram’s engagement rate.

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July podcast roundup: Customer effort through an AI lens – Tethr

Tethr

July passed us by quickly, and with it came the last five episodes of our twelve-part podcast series, Customer Effort: Through an AI Lens.

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Tethr + IAG Capital Partners $15 million funding round – Tethr

Tethr

Tethr, the leading AI-powered conversation intelligence platform, has announced a $15 million funding round led by IAG Capital Partners.

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The most direct cause of customer loyalty is… – Tethr

Tethr

We break down the four flavors of customer loyalty and work to identify the most direct cause of customer loyalty in each situation.

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Tethr updates September 2021 – Tethr

Tethr

Check out the latest Tethr updates for September 2021, including reporting enhancements, organization upgrades, new tools, and more.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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Tethr product updates for August 2021: Sections, colors, and more – Tethr

Tethr

In the Tethr product updates for August 2021, we get new sections, brighter colors, more graphing options, custom bins, and more.

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Voice of the customer best practices for better customer insights – Tethr

Tethr

Let’s talk about a few ways to get the most out of your VoC data with some of our favorite voice of the customer best practices.

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Customer service vs customer experience: The real difference – Tethr

Tethr

We take a look at customer service vs customer experience, and determine what the differences are between the two concepts.

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Benchmarking customer effort with Tethr: A beginner's guide – Tethr

Tethr

Today, you'll learn how a powerful strategy for benchmarking customer effort can instantly improve the customer experience.

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Contact Center Dialers Demystified

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

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End-of-year sales quota: How to meet and exceed it – Tethr

Tethr

Need to meet an end-of-year sales quota? Check out these no-fail tips for closing sales quickly and efficiently.

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