JivoChat

MAY 21, 2023

Instagram offers business owners and influencers an unmatched opportunity to grow their brands and build their communities. But posting high-quality content alone isn’t enough to heighten your online presence. You need people to engage with your posts, or your efforts might quickly fall through the cracks. While there’re many strategies to scale your Instagram marketing efforts, it’s impossible to put them to work without first understanding Instagram’s engagement rate.

Metrics 75

Metrics Accountability Marketing Personalization 75

Tethr

MAY 21, 2023

We break down the four flavors of customer loyalty and work to identify the most direct cause of customer loyalty in each situation.

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JivoChat

MAY 21, 2023

Google business profile is a business listing service provided by Google for businesses with physical locations or businesses that require physical contact with customers. The purpose is to allow you to share basic information about your business to help customers find you easily. The information that can be added to a Google business profile includes your location, opening hours, website and contact information, business description, services, product category, and pictures of your business.

Engineering 75

Engineering Chatbots Consulting Consulting 75

Tethr

MAY 21, 2023

The new year is closing on us quickly! Need to breathe new life into your call center quality assurance processes in 2022? Look no further.

Call Center 62

Call Center 62

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Creative Virtual

MAY 21, 2023

By Chris Ezekiel, Founder & CEO In 2003, motivated by a vision of a time when “conversations powered by computers would transform the world”, I founded Creative Virtual. Over these past 20 years we have constantly been at the forefront of developing innovative conversational AI solutions that address real business issues and deliver real business value.

Engineering 52

Engineering Enterprise Technology Personalization 52

Tethr

MAY 21, 2023

Need to meet an end-of-year sales quota? Check out these no-fail tips for closing sales quickly and efficiently.

Sales 62

Sales 62

Tethr

MAY 21, 2023

Looking for a contact center reporting and analytics tool? We break down the solutions available for all different kinds of reporting needs.

Contact Center 62

Contact Center Analytics 62

Tethr

MAY 21, 2023

We take a look at customer service vs customer experience, and determine what the differences are between the two concepts.

Customer Experience 62

Customer Experience Customer Service 62

Tethr

MAY 21, 2023

A short call isn't everything. Learn how to evaluate call center agent performance using the metrics that really matter in this quick guide.

Call Center 62

Call Center Metrics 62

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

Tethr

MAY 21, 2023

Let’s talk about a few ways to get the most out of your VoC data with some of our favorite voice of the customer best practices.

Best practices 62

Best practices 62

Tethr

MAY 21, 2023

Check out the latest Tethr updates for September 2021, including reporting enhancements, organization upgrades, new tools, and more.

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Tethr

MAY 21, 2023

Today, you'll learn how a powerful strategy for benchmarking customer effort can instantly improve the customer experience.

Benchmark 62

Benchmark Customer effort Customer Experience 62

Tethr

MAY 21, 2023

In the Tethr product updates for August 2021, we get new sections, brighter colors, more graphing options, custom bins, and more.

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

Contact Center

Tethr

MAY 21, 2023

July passed us by quickly, and with it came the last five episodes of our twelve-part podcast series, Customer Effort: Through an AI Lens.

Customer effort 62

Customer effort 62