ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Government 177

Government Customer Service Surveys Personalization 177

Callminer

FEBRUARY 5, 2023

Today's financial services organizations face an entirely new set of CX challenges. Read this blog to learn how customer feedback data can be the key to transforming experiences

Feedback 182

Feedback 182

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Government 156

Government Customer Service Surveys Personalization 156

JivoChat

FEBRUARY 5, 2023

Many businesses have turned to eCommerce fulfillment services to capitalize on the opportunities of an online presence. According to Statista, global eCommerce sales topped $5.2 trillion in 2021 and are expected to grow steadily year-over-year, forecasted to grow 56% over the next few years.

Transportation 75

Transportation CRM outsourcing Accountability 75

Advertisement

Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.

Contact Center

JustCall

FEBRUARY 5, 2023

Due to evolving consumer behavior, the need to adopt an omnichannel approach to engage customers has become clearer for businesses. So, while phone calls remain a prominent choice, sales, and support teams are now also employing the best business texting apps to communicate with customers.

CRM 52

CRM APIs Marketing Sales 52

JivoChat

FEBRUARY 5, 2023

Thanks to artificial intelligence, there have been so many technological advances in the last few years it can be nearly impossible to keep up. If you haven’t taken a step back to reassess what’s been recently offered, then more likely than not, you’re missing out.

Chatbots 75

Chatbots Sales Analytics CRM 75

JivoChat

FEBRUARY 5, 2023

Whether you are already a manager or aim to be one, several skills can help you succeed in this career path, and online management courses will help you with that.

Management 75

Management Accountability Technology Time management 75