Callminer
FEBRUARY 5, 2023
Today's financial services organizations face an entirely new set of CX challenges. Read this blog to learn how customer feedback data can be the key to transforming experiences.
JivoChat
FEBRUARY 5, 2023
According to The Social Shepher, the total ecommerce sales worldwide are estimated to reach roughly 7.5 billion dollars by 2025. The same study revealed that the value in 2021 was almost 5 billion dollars. Such growth is a perfect indicator that online shopping has a bright future. The fact that virtually everyone can create an ecommerce store with the help of available solutions adds to the popularity of online stores.
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JustCall
FEBRUARY 5, 2023
Due to evolving consumer behavior, the need to adopt an omnichannel approach to engage customers has become clearer for businesses. So, while phone calls remain a prominent choice, sales, and support teams are now also employing the best business texting apps to communicate with customers. If you’re planning to use the best texting app for a business, it’s a good idea to have a basic understanding of this segment, including which are the top names in the game and how to choose the best texting a
JivoChat
FEBRUARY 5, 2023
Thanks to artificial intelligence, there have been so many technological advances in the last few years it can be nearly impossible to keep up. If you haven’t taken a step back to reassess what’s been recently offered, then more likely than not, you’re missing out. Automation has always been at the heart of scaling any business. And while some may see it as a way to eliminate jobs and cut staffing budgets, the reality is that automation allows your team to stop wasting time on meani
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ShepHyken
FEBRUARY 5, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
ShepHyken
FEBRUARY 5, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself.
JivoChat
FEBRUARY 5, 2023
Many businesses have turned to eCommerce fulfillment services to capitalize on the opportunities of an online presence. According to Statista, global eCommerce sales topped $5.2 trillion in 2021 and are expected to grow steadily year-over-year, forecasted to grow 56% over the next few years. It is expected to reach about 8.1 trillion dollars by 2026.
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