CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Attend and learn how to get and keep employees engaged and wanting to work for you. Learn about the little things that have the biggest impact on employees and how to create an environment that motivates.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Beyond Morale

OCTOBER 16, 2012

Do you ever find yourself looking to various sports for examples that you can use to improve employee engagement? It’s the lack of these three very important keys that prevent many organizations from obtaining the financial and public recognition that can be obtained from high levels of employee engagement.

Employee engagement 66

Employee engagement Coaching Surveys 66

Noble Systems

JULY 24, 2020

GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers. A growing number of organizations are adopting Gamification in an effort to help improve employee engagement and morale, especially in the challenging collections environment.

Call Center 87

Call Center Technology Gamification Analytics 87

Beyond Morale

SEPTEMBER 20, 2011

A valuable outcome of the Systematic Leadership process inherent in the Beyond Morale program is the ability to better understand what your needs are and the needs of others. You can learn how to create this environment by getting your free ebook 7 Keys to Employee Engagement now. Can you recognize this in yourself?

Morale 54

Morale Employee engagement Feedback Personalization 54

Playvox

JANUARY 11, 2024

These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor. It’s also extremely valuable to create a better agent experience and improve employee engagement. Related reading: Playvox eBook: Top Tips for Engaging and Motivating Agents 5.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Playvox

JULY 14, 2023

By investing in effective coaching strategies and technology, contact centers can lower the average cost of agents and maximize employee engagement levels at the same time. Listen To Your Team To keep agents engaged and productive, it’s important they feel heard. Make sure the acknowledgment is substantial.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

SharpenCX

JUNE 23, 2021

Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. You suffer from high costs to hire and train new employees, inconsistent service, staffing shortages, low team and agent morale, the list goes on (and on).

Contact Center 101

Contact Center Abandon rate Management Metrics 101