Uniphore

AUGUST 12, 2021

Unsurprisingly, sales of these multimodal assistants grew 30% in 2020, while voice-only assistants saw a 3% decline. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. How to build a smarter IVR with a multimodal user expereience. View Webinar.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

UJET

NOVEMBER 3, 2020

Predictive Routing Connects Customers to the Right Agent Faster. Without AI, customers often spend extra time navigating generic IVR (interactive voice response) menus. And when they aren’t connected to the right agent the first time, your agents have to spend valuable time redirecting calls.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

UJET

NOVEMBER 3, 2020

Predictive Routing Connects Customers to the Right Agent Faster. Without AI, customers often spend extra time navigating generic IVR (interactive voice response) menus. And when they aren’t connected to the right agent the first time, your agents have to spend valuable time redirecting calls.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

JustCall

APRIL 3, 2024

Sales and support automation tools like – Sales dialer, conversation intelligence, SMS campaigns , call routing, multi-level IVR , queue call back, etc. Easy AI integration with JustCall AI and conversation intelligence features (Example: real-time AI agent assist that offers on-screen scripts).

Sales 52

Sales CRM Scripts APIs 52

DMG Consulting

DECEMBER 7, 2017

View this document on the publisher’s website. Imagine a voice self-service solution, also known as an interactive voice response system (IVR) that self-corrects when it realizes customers are dropping out at a certain point in the script (application). AI: On the Right Path but Not Yet Real.

Interactive Voice Response 48

Interactive Voice Response Virtual Agent Scripts Enterprise 48

JustCall

MARCH 23, 2023

Interactive Voice Response, or IVR, is necessary for every contact center. It serves as a round-the-clock virtual receptionist. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

FEBRUARY 13, 2023

Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. 5 Capterra– 4.1/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52