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Nicereply
JANUARY 16, 2023
How often do you find yourself dealing with severe and targeted criticism? If you’re like most people, it probably isn’t that often—unless you work in customer service. You get firsthand experience of how kind and clever some of your customers are. As a customer service agent, you’re the first line of defense.
Avaya
JULY 24, 2019
As the core of customer experience, it’s crucial that organizations prioritize the engagement their agents need for effectively serving customers. But what does this look like? What top factors make for a superior agent experience that then results in an incredible customer experience? AI-enhanced Desktop.
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Avaya
JULY 15, 2019
Agent efficiency and service personalization go hand-in-hand. Research suggests the current state of the agent experience is…well, dim. According to Regalix, 67% of agents use 3-5 different applications during one customer interaction (something that can cost a typical contact center up to $1.57 In fact, the No.
3CLogic
JANUARY 24, 2024
When a customer contacts your business, what’s their first impression? Are they met by long wait times and low-performing agents? Nevertheless — while AI can bring endless scalability, the cost benefits of automation, catered agent coaching, and intelligent insights, it’s crucial to evaluate its potential limitations.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.
Branch Mesenger
MARCH 20, 2018
How independents and brick-and-mortar are thriving with customer service. How bookstores are building community and using in-store experiences to bring back readers. How one hardware store goes above and beyond to deliver exceptional service. How technology is changing the way frontline employees handle customers.
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