How to streamline service management with ServiceNow integrated CTI and screen pops
3CLogic
APRIL 10, 2024
What is Computer Telephony Integration (CTI)? Consequently, this creates time-consuming, manual, and complex call handling for agents, leading to inefficient and de-personalized service. The CTI’s screen pop is visible within the agent’s ServiceNow workspace and facilitates both inbound and outbound call handling.
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