AWS Machine Learning

NOVEMBER 22, 2023

Interact with several demos that feature new applications, including a competition that involves using generative AI tech to pilot a drone around an obstacle course. Join this chalk talk for a deep dive on FM customizations through an interactive demo. Generative AI is at the heart of the AWS Village this year.

Engineering 113

Engineering Best practices APIs Government 113

SmartKarrot

FEBRUARY 15, 2022

Bruce Temkin is a renowned expert in customer experience management who specializes in all aspects of customer-centricity. He is an expert in customer-centric business strategies and helps firms generate fresh, actionable insights, most of which have already become industry standards. Carla Johnson. Chelsea Krost.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

SmartKarrot

APRIL 17, 2023

Rule-based chatbots are often used for simple and straightforward tasks, such as answering frequently asked questions or providing basic customer support. This can help customers find products that are relevant to their interests, demands and needs. Train chatbots to handle complex queries that require human assistance.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

aircall

MARCH 3, 2021

Set up a call center for sales or customer support. Benchmarking Against Call Center Metrics Industry Standards. Nearly every industry can benefit from call center software, but research still needs to be done to identify specific benchmarks for a wide variety of industries. . Healthcare Call Center Metrics.

Metrics 71

Metrics Benchmark Healthcare Call Center 71

Balto

JANUARY 22, 2024

By doing so, the AI assistant becomes more adept at understanding medical workflows, patient history, and the unique challenges faced by the facility, offering tailored and context-aware insights for better decision-making within the healthcare setting.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52