Customer Service Outbound sales Sales Scripts 
TLC Associates
AUGUST 14, 2019
Your customer acquisition team starts with a major strike against them – and it’s not even their fault! Years of irrelevant sales calls from crummy salespeople soured consumers to outbound calls. Consumers recognize the bold-faced negligence of a generic sales pitch. The sale doesn’t have time to breathe.
Expivia
NOVEMBER 30, 2021
No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Outbound centers need to sell. Even customer support is a sale in a way, a sale on continued business. . The Problem Most Call Centers Sales Teams Face.
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Global Response
DECEMBER 21, 2022
This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. After all, a solid QA process helps your team improve and ensure the quality of your customer support interactions.
Babelforce
APRIL 27, 2022
No wonder 54% of all consumers have higher customer service expectations. This article is a step-by-step guide on making a successful outbound call and enhancing interaction with your next prospect. Do you want your prospect to book an appointment, complete a sale or simply participate in a survey? Let’s get started!
NobelBiz
SEPTEMBER 12, 2023
A lower ATT typically indicates quicker issue resolution and streamlined customer service. To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. Don’t miss out—watch today!
TLC Associates
AUGUST 6, 2019
Here are the practices we’ve seen work in our outbound and inbound sales support programs. Each additional touch point adds labor dollars and increases spend on sales and marketing campaigns. By focusing on your ideal customers, your salespeople yield more sales at lower customer acquisition costs.
InGenius
JULY 19, 2019
My first sales job was at a contact center in the early 2000s. I worked on a large team, with high targets and a company-mandated script. I had to manually enter all my information into my CRM, and I was held accountable for maintaining short wrap up times and getting customers through a call to a sales exec as soon as possible.
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