Win the Customer

APRIL 6, 2017

Customer relationship management software has become an essential sales tool for businesses. The global CRM market grew 12.3 By 2020, the market is expected to be worth $48.4 But no matter which CRM solution you use, a few features are essential in today’s sales environment. Contact Management.

CRM 108

CRM Customer Experience Social media contact Sales 108

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Branding has long been used by businesses to drive emotional connection and brand recall in customers. Many e-Commerce players using Social Media Contact Center Software for better CX. Gain a competitive edge.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Lumoa

APRIL 28, 2024

If you are still not convinced and are looking for arguments for your new software purchase, here are three statistics to prove why CX platforms can significantly affect your business: Increased Customer Lifetime Value : Customers are 2.4 times more likely to stick with a brand when their problems are solved quickly.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. Predictive Dialer: An automated calling system, typically used for sales. Service is a big part. “As As more customers seek to engage businesses through other channels than voice (e.g., Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Outsource Consultants

JUNE 5, 2018

Companies can put as much effort into marketing as they want, but nothing truly beats organic word-of-mouth positivity from customers. An article by Mark Nicholson discusses this topic and points out that, while it’s the ideal form of advertising, it’s something companies have to earn through positive customer service.

Contact Center 52

Contact Center outsourcing Social media contact Advertising 52

Altitude

NOVEMBER 29, 2017

Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and customer service in all industries.

contact center solutions 49

contact center solutions Contact Center Sales Marketing 49