Up Your Service

MAY 3, 2017

In its 2017 travel and hospitality outlook, Deloitte predicts that customer experience will make a much bigger impact than loyalty programs on customer retention. Dave Murray, senior customer experience consultant at the DiJulius Group consulting firm, agrees. Turning loyalty members into evangelists.

Airlines 74

Airlines Scripts Call Center Transportation 74

Global Response

DECEMBER 21, 2022

All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.” Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%. FinTech, banking, healthcare, transportation, etc.)

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Netomi

FEBRUARY 21, 2024

As 90% of customers rate immediate responses as important or higher when they have a question, speed and accuracy are of greatest importance. They have transitioned from basic scripted answers to sophisticated AI-driven assistants capable of understanding and responding to complex queries.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

SharpenCX

FEBRUARY 12, 2020

Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Mary Winfield, VP of Customer Experience and Trust at Lyft is dedicated to progressing Lyft’s mission and building teams that help. Above all, employees have to care for customers. “On

Customer Experience 84

Customer Experience Transportation Contact Center Coaching 84

SharpenCX

FEBRUARY 12, 2020

Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Mary Winfield, VP of Customer Experience and Trust at Lyft is dedicated to progressing Lyft’s mission and building teams that help. Above all, employees have to care for customers. “On

Customer Experience 67

Customer Experience Transportation Contact Center Coaching 67

aircall

JUNE 16, 2021

In fact, 25% of our surveyed respondents agree that a fast response time is the most important indicator of good customer service. It was especially important for the Health and Home sectors and the Shipping and Transport sectors. Great customer service improves customer retention. Navigating automated menus.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

JustCall

APRIL 12, 2023

These digital signals can then be converted into voice once received – that is how a phone call is connected Since phone calls are transported as digital signals, it is easy to store the data securely in cloud spaces. This helps boost customer retention and improve the conversion rates of a business.

virtual call center 52

virtual call center call center solutions Call Center call center software 52