Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Management 90

Management Upselling Coaching Best practices 90

Amity

MARCH 16, 2016

Issue 78 - How a Proactive CSM Manages Their Time. As a Customer Success Manager, you’re expected to be proactive. Yet, when you’re inbox is full of customer issues, customer questions, product updates, and onboarding requests … it’s hard to be. Process Your Inbox 2 Times a Day.

Management 73

Management SaaS Time management Customer retention 73

SmartKarrot

JANUARY 21, 2021

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. With time and the internet boom, it became much easier to get access to software solutions.

SaaS 11

SaaS Management Metrics B2B 11

ChurnZero

JUNE 12, 2020

Systems: CSM tool management and implementation, CRM ownership of customer elements. Strategic initiatives: product, customer experience, marketing, engagement initiatives. Customer Success leaders and managers are busy gaining, retaining, and growing customers. When should I add Customer Success Operations?

SaaS 80

SaaS Metrics Customer retention Analytics 80

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

SmartKarrot

SEPTEMBER 12, 2022

Every company hires an account manager, especially in SaaS. The account manager is one who needs to be responsible for the everyday management of the customer’s account and business with the company. Since we know an account manager is a vital role, how relevant and important is the role in 2023?

Accountability 10

Accountability Management SaaS Upselling 10

ChurnZero

NOVEMBER 9, 2018

There’s customer service, customer success, customer experience, customer happiness, customer loyalty, customer retention… and a lot of customer confusion. Customer loyalty is an attachment to your brand that keeps a customer working with you and not your competitors.

Customer Service 45

Customer Service SaaS Customer retention Morale 45