SmartAction

NOVEMBER 22, 2023

We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience. The AI-powered voice assistants of today offer a seamless experience, reaching a virtual assistant, in seconds, that can answer customer intentions with just a few words.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

SmartAction

OCTOBER 25, 2023

The voice channel has the potential to provide rich data on customer sentiments, pain points, and preferences, which, if harnessed effectively, can drive strategic decision-making and enhance overall customer experience. Leveraging Telephony for Enhanced Customer Engagement So, what do customers truly desire?

Interactive Voice Response 90

Interactive Voice Response Customer Service Virtual Agent Self service 90

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Drivers for customer self-service.

Virtual Agent 132

Virtual Agent Self service Technical Support Contact Center 132

TechSee

MARCH 13, 2018

The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. This will enable greater accuracy and deliver more value to enhancing the customer experience. Virtual Agents.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

TechSee

FEBRUARY 12, 2018

While these technologies are still 5-10 years away from mass adoption, customer service organizations already recognize the benefits of providing an immersive customer experience. AR has been especially beneficial in the technical suppor t domain. Virtual Customer Assistants.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

While these technologies are still 5-10 years away from mass adoption, customer service organizations already recognize the benefits of providing an immersive customer experience. AR has been especially beneficial in the technical suppor t domain. Virtual Customer Assistants.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

JustCall

APRIL 5, 2023

This heavy-handed focus can be particularly useful to businesses operating in highly regulated industries such as healthcare, BFSI (banking, financial services, and insurance), information technology, and more. Powerful Virtual Agent When we talk about Talkdesk’s virtual agent, we are not referencing the multi-level attendant or the IVR.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52