Up Your Service

MAY 3, 2017

In its 2017 travel and hospitality outlook, Deloitte predicts that customer experience will make a much bigger impact than loyalty programs on customer retention. Dave Murray, senior customer experience consultant at the DiJulius Group consulting firm, agrees. Turning loyalty members into evangelists.

Airlines 74

Airlines Scripts Call Center Transportation 74

Netomi

FEBRUARY 21, 2024

As 90% of customers rate immediate responses as important or higher when they have a question, speed and accuracy are of greatest importance. They have transitioned from basic scripted answers to sophisticated AI-driven assistants capable of understanding and responding to complex queries.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

Global Response

DECEMBER 21, 2022

All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.” Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

SharpenCX

FEBRUARY 12, 2020

In the eyes of your customers, only 12% of brands have made significant improvements to their customer experience over the past several years. Companies race to outpace competitors, but it seems fewer do so with customers (not dollar signs) on their mind. But, some companies get it right. Here’s what we love about Lyft.

Customer Experience 84

Customer Experience Transportation Contact Center Coaching 84

SharpenCX

FEBRUARY 12, 2020

In the eyes of your customers, only 12% of brands have made significant improvements to their customer experience over the past several years. Companies race to outpace competitors, but it seems fewer do so with customers (not dollar signs) on their mind. But, some companies get it right. Here’s what we love about Lyft.

Customer Experience 67

Customer Experience Transportation Contact Center Coaching 67

aircall

JUNE 16, 2021

Optimizing your customer service experience has far-reaching effects on your business. For one, great customer service is a major part of delivering an overall positive customer experience. It was especially important for the Health and Home sectors and the Shipping and Transport sectors. Dropped calls.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

JustCall

APRIL 12, 2023

Centralizing And Democratizing Customer Data to Enable Better Coordination between Virtual Call Center Agents Intra-organization coordination is extremely important, as the same Invoca survey mentioned above revealed that 53% of the consumers needed to repeat the same set of information to different call center agents to get their query resolved!

virtual call center 52

virtual call center call center solutions Call Center call center software 52