JustCall

MARCH 6, 2023

.” In other words, employees who are motivated and have a great understanding of the impact they make at work are the ones who are consistently improving the customers’ lives. In this article, we will look at 12 strategies and tips on how to improve call center agent performance. Let’s get started.

Coaching 52

Coaching Call Center Scripts Construction 52

Beyond Philosophy

OCTOBER 24, 2014

Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

SharpenCX

APRIL 15, 2020

Your agents are handling interactions with heightened customer emotion as they attempt to work through the trying times themselves. So, how do you keep agents on track while still giving them some grace? And how do you, manager, prioritize your own time for peak productivity (without bleeding your well dry)?

Time management 106

Time management Call Center Management Coaching 106

Comm100

NOVEMBER 8, 2017

How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for? Before you look for expected live chat agents, knowing how much agents do you need is of great importance. Organizational Skills.

Customer Service 43

Customer Service Average Handle Time Benchmark Personalization 43