360Connext

FEBRUARY 9, 2021

Strategic communication around CX foundations – defining the customer experience for your organization and how each employee plays a role. Workshops and training for both employees in general and for specific groups. A great customer experience will literally help you prevent costs, like: Customer service staffing.

Customer Experience 133

Customer Experience Sales Journey mapping Metrics 133

360Connext

FEBRUARY 9, 2021

Strategic communication around CX foundations – defining the customer experience for your organization and how each employee plays a role. Workshops and training for both employees in general and for specific groups. A great customer experience will literally help you prevent costs, like: Customer service staffing.

Customer Experience 72

Customer Experience Sales Journey mapping Metrics 72

SmartKarrot

MAY 28, 2021

First learn how customer is currently solving the problem. Once that is known, offer workshops that engage them on your service. Keep a note of the targets you have promised and offer that to customers. Proactively offer customer support. Customer Experience Evaluation. Walk them through your process.

SaaS 10

SaaS Education Customer retention Upselling 10

delighted

SEPTEMBER 20, 2019

Historically, the concept of “customer experience” has been seen as purely the responsibility of customer support. Customer experience” was strictly customer service-driven and incredibly retroactive — something that was only monitored or addressed post purchase. And at its core, its role is to provide support.”

Customer Experience 45

Customer Experience Customer Service Surveys Self service 45

ClearAction

AUGUST 6, 2019

In addition to studying these customer insight sources singularly, patterns are researched in how the customer insight sources correlate to one another. For example, do churn customers have a low NPS or high customer effort score? Customer Effort Score: how easy is it for customers to get started with the company.

Marketing 48

Marketing Journey mapping Customer centricity Best practices 48

REVE Chat Blog

NOVEMBER 21, 2019

Create a process to deliver customer support with the right channel. It could be a self-service portal, live chat support or co-browsing as well. Collect customer feedback and continuously improve your customer support processes. Instead, keep the webinar informative with tutorials, training, or workshops.

Best practices 77

Best practices B2B Sales Chatbots 77