360Connext

FEBRUARY 9, 2021

Investing in customer experience means creating ways for customers to STAY customers longer. Higher retention rates and lower customer churn. On average, it can mean their customers are seven times more likely to stay with them! Workshops and training for both employees in general and for specific groups.

Customer Experience 133

Customer Experience Sales Journey mapping Metrics 133

360Connext

FEBRUARY 9, 2021

Investing in customer experience means creating ways for customers to STAY customers longer. Higher retention rates and lower customer churn. On average, it can mean their customers are seven times more likely to stay with them! Workshops and training for both employees in general and for specific groups.

Customer Experience 72

Customer Experience Sales Journey mapping Metrics 72

SmartKarrot

MAY 28, 2021

First learn how customer is currently solving the problem. Once that is known, offer workshops that engage them on your service. Keep a note of the targets you have promised and offer that to customers. Proactively offer customer support. Customer Experience Evaluation. Walk them through your process.

SaaS 10

SaaS Education Customer retention Upselling 10

delighted

SEPTEMBER 20, 2019

Historically, the concept of “customer experience” has been seen as purely the responsibility of customer support. Customer experience” was strictly customer service-driven and incredibly retroactive — something that was only monitored or addressed post purchase. And at its core, its role is to provide support.”

Customer Experience 45

Customer Experience Customer Service Surveys Self service 45