360Connext

FEBRUARY 9, 2021

Strategic communication around CX foundations – defining the customer experience for your organization and how each employee plays a role. Workshops and training for both employees in general and for specific groups. Customer Experience Can Make You Less Reliant Upon New Sales. Why do some companies ignore this?

Customer Experience 133

Customer Experience Sales Journey mapping Metrics 133

360Connext

FEBRUARY 9, 2021

Strategic communication around CX foundations – defining the customer experience for your organization and how each employee plays a role. Workshops and training for both employees in general and for specific groups. Customer Experience Can Make You Less Reliant Upon New Sales. Why do some companies ignore this?

Customer Experience 72

Customer Experience Sales Journey mapping Metrics 72

SmartKarrot

MAY 28, 2021

Non-monetized value is when the client is not only happy with the product but also the customer experience. It is calculated by the CES Index which measures value by asking customers to vote how easy it was to work or be associated with you. This metric is an evaluation of all your departments. Customer Experience Evaluation.

SaaS 10

SaaS Education Customer retention Upselling 10

delighted

SEPTEMBER 20, 2019

Historically, the concept of “customer experience” has been seen as purely the responsibility of customer support. Customer experience” was strictly customer service-driven and incredibly retroactive — something that was only monitored or addressed post purchase. And at its core, its role is to provide support.”

Customer Experience 45

Customer Experience Customer Service Surveys Self service 45