Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

aircall

DECEMBER 9, 2016

The crucial importance of customer retention. If you’re running an ebusiness, be it for a service or product, you should be focusing on the customer, rather than on your bottom line. Simply that there are other ways to achieve success than to put the emphasis on sales and customer acquisition, namely putting the customer first.

Customer centricity 81

Customer centricity Customer retention Upselling Customer effort 81

GetFeedback

MAY 9, 2019

There is an array of metrics to choose from, but three that you will see come up time and time again are Net Promoter Score (NPS) , Customer Effort Score (CES) , and Customer Satisfaction Score (CSAT). You can prove an increase in revenue through customer retention and sales optimization. .

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

aircall

NOVEMBER 29, 2016

However, remaining blind to the faults of your customer service strategy can mean a real hit for customer satisfaction, customer retention, and thereby for your business’ success. This article will look at three major customer service mistakes common to many businesses, and explain how to avoid them.

Customer Service 88

Customer Service Customer retention Metrics First call resolution 88

aircall

NOVEMBER 23, 2016

It’s never too early to focus on customer centricity. When trying to qualify a lead, present an upselling opportunity, or follow up on a support ticket, the phone remains the most efficient method of collecting information. It can vastly reduce your Customer Effort Score , and increase satisfaction.

voip 78

voip Interactive Voice Response Sales First call resolution 78

aircall

NOVEMBER 23, 2016

It’s never too early to focus on customer centricity. When trying to qualify a lead, present an upselling opportunity, or follow up on a support ticket, the phone remains the most efficient method of collecting information. It can vastly reduce your Customer Effort Score , and increase satisfaction.

voip 48

voip Interactive Voice Response Sales First call resolution 48