SmartKarrot

APRIL 23, 2020

Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support. CSM and its Purpose.

Management 10

Management Complaint resolution Customer retention Engineering 10

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Dialer 360

OCTOBER 12, 2018

Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Whereas, provider, not customer owned and operated the system. Confused phone trees, endless for lousy customer experience. Surveys revealed the contact center is improving and modernizing customer experiences. Including PBX.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20