Customer centricity Quality management SaaS Wait times 
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Why This is a Great Time to Change Your Customer Habits.
Dialer 360
OCTOBER 12, 2018
Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Whereas, provider, not customer owned and operated the system. Confused phone trees, endless for lousy customer experience. Surveys revealed the contact center is improving and modernizing customer experiences. Including PBX.
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