Modernize Call Center with Contact Center as a Service (Ccaas)
Dialer 360
OCTOBER 12, 2018
Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Whereas, provider, not customer owned and operated the system. Confused phone trees, endless for lousy customer experience. Surveys revealed the contact center is improving and modernizing customer experiences. Including PBX.
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