Customer centricity Employee engagement Gamification Metrics 
Playvox
JANUARY 30, 2024
In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
NobelBiz
APRIL 18, 2023
As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time.
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RapportBoost
DECEMBER 10, 2018
RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics. Let’s move on.
Transparent BPO
AUGUST 13, 2019
Engaged agents, on the other hand, help drive up customer satisfaction and positively impact ROI. That’s why increasing employee engagement is a big deal here at Transparent BPO. Training new agents also requires some “toggling” through the use of multimedia, role-playing, and gamification.
Noble Systems
MARCH 19, 2021
Call monitoring is another essential component for the small business call center, for both agent performance metrics and quality assurance. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena. Gamification takes otherwise routine tasks and makes them fun.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer churn is the opposite of retention. So why should you care?
ProProfs Blog
JUNE 30, 2020
To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.
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