Tête-à-Tête with Annette Franz, The Customer Experience Veteran
ProProfs Blog
MARCH 1, 2019
Here’s a sneak-peek into the interview that we conducted with Annette Franz, CCXP; founder and CEO, CX Journey Inc. Check out her insights into customer support. How to create a customer-centric business? Can journey mapping be used as a tool? Decisions are made with the customer’s best interests in mind.
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